Account & Data Deletion Policy
Transparency regarding how to delete your account, what personal information is permanently removed, and what records are retained for statutory compliance.
In-App & Web Self-Service
If you have an active account, you can instantly initiate deletion directly from your customer profile security settings.
Manual Deletion Request
No longer have access to the app or device? Email our data privacy team with your registered email address.
App Store & Privacy Framework Compliance
This policy satisfies the standards of the Apple App Store Review Guidelines (Guideline 5.1.1(v) - Data Collection and Storage) and the Google Play Store Account Deletion Policy. We believe in complete transparency and your fundamental right to digital erasure (General Data Protection Regulation & California Consumer Privacy Act principles).
When you request account deletion through AskJitendra Store, all personal identifiable credentials are scrubbed immediately.
Data Categories: What Is Deleted vs. Retained
| Data Category | Status | Retention Rationale & Period |
|---|---|---|
| Personal Profile Full name, display name, avatar, bio | Deleted | Permanently removed immediately upon request. |
| Contact Information Email address, verified phone numbers | Anonymized | Replaced with random pseudonymized identifiers to sever all contact links. |
| Authentication Credentials Passwords, 2FA tokens, OAuth social tokens | Deleted | All security tokens and passwords are wiped; account cannot be recovered. |
| Saved Addresses Shipping and billing address book entries | Deleted | Permanently removed from the customer address database. |
| Sales Invoices & Tax Logs Order amounts, tax breakdowns, timestamps | Legally Retained | Preserved for statutory auditing periods (typically 5 to 7 years) as required by commercial tax law. All associated customer identity fields are anonymized. |
How to Delete Your Account (Step-by-Step)
- Sign in to your account on the web storefront or mobile application.
- Navigate to My Account > Profile Settings.
- Scroll down to the Danger Zone: Delete Account section.
- Click Delete My Account to open the verification modal.
- Enter your account password to verify your identity and confirm your decision.
- Click Permanently Delete. You will be immediately logged out and your data will be purged.